1. INTRODUCTION
Welcome to PAIM, Inc. ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy ("Policy") outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the terms of this Policy.
2. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information:
a. Information You Provide – When filling out forms, registering for services, booking demos, or interacting with our AI receptionist, you may provide details such as your name, email, phone number, and other contact information.
b. Communications Data – If you contact us, we may keep a record of that correspondence, including chat, email, or call logs.
c. Transaction Data – Details of services you use, payments made, and transactions carried out through our system.
d. Usage Data – Information about your interactions with our website, call recordings with our AI, traffic data, location data, and other analytics.
e. Automated Data Collection & Integrations – PAIM may collect publicly available data, conduct automated data scraping, and utilize API integrations to enhance AI-driven responses, appointment scheduling, and customer support. All data collection and integrations are conducted in compliance with applicable laws and regulations.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
a. ServiceEnhancement – To ensure our AI receptionist operates efficiently, providing tailored responses, scheduling appointments, and managing call services.
b. CustomerAssistance – To interact with you, address inquiries, and offer necessary support.
c. SystemOptimization – To evaluate interactions, refine our AI capabilities, and improve the user experience.
d. Legal & Security Compliance – To comply with legal obligations, ensure data security, and prevent unauthorized access.
e. Marketing & Service Recommendations – Where legally permissible, we may provide updates, promotions, and relevant service recommendations, including those from partnering organizations.
4. DATA SECURITY & RETENTION
We take appropriate measures to ensure the security of your data, including encryption, access controls, and regular security audits. Data is retained for as long as necessary for the purposes outlined in this Policy, or as required by law.
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your information to partner clinics and healthcare providers as required for appointment bookings and service fulfillment, to comply with legal obligations, law enforcement requests, or to protect our rights and safety, to third-party service providers assisting in delivering our services under strict confidentiality agreements, where legally permitted, to connect you with relevant services that may be of interest to you.
6. YOUR RIGHTS & CHOICES
You have the right to request access to the data we hold about you, request corrections or updates to inaccurate data, opt-out of marketing communications at any time, request deletion of your data, subject to legal and operational limitations.
7. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.
8. CONTACT US
This is just a portion of the privacy policy and to receive the entire document or if you have any questions about this policy, please contact us at Support@paim.ca.
Last Updated: February 27th, 2025